TERMS & CONDITIONS

By booking any of our courses you agree to abide by our terms and conditions.

What’s included:

Ingredients, utensils, knives, equipment, aprons and carrier bags are provided for all courses. A meal is included in the course cost – please see appropriate course details for further information.

We reserve the right to make amendments to course content and recipes without notice.

Age requirements:

All participants must be over the age of 16 years.

Health & Safety:

All participants should wear shoes with flat, non-slip soles and covered toes. We cannot admit you into the bakery without proper footwear. We recommend wearing sensible clothing (ie. not your Sunday best) and are not liable for any damage that occurs to clothing.

If you have been or are suffering from food poisoning or an upset stomach (or have come into contact with anybody who is exhibiting these symptoms) within 48 hours of the course, we would ask that you not to attend and contact ourselves.

All open wounds must be covered, ideally with a blue plaster. If you don’t have a blue plaster, let us know on arrival and we will be happy to provide one.

Special dietary requirements & food allergies:

We are unable to tailor our course content for special dietary requirements; however when lunch is provided, there will be a vegetarian option. We will be happy to discuss course content beforehand to allow you to make your own alternative eating arrangements if necessary. There is no reduction in fee in this instance.

Please inform us in advance of any allergies, disabilities, diabetes, pregnancy, epilepsy, learning difficulties etc.

Lateness:

Our workshops are packed with as much baking as we can possibly fit into them, so starting on time is crucial. As a result, it is essential you arrive promptly for your workshop.

If you are late, please be aware that the class may have started. Wherever possible, we will allow you to join in, however if you have missed essential parts of the class, this may not be an option. A refund will not be provided in this instance.

Payment:

All payment must be made in full at the time of booking. We do not take provisional bookings and cannot confirm your place on a course until we receive full payment.

Delivery – Workshops & Gift Vouchers:

Upon successful completion of an online order with us you will receive confirmation of your order by email to your nominated email adress.

Liability:

We will not accept responsibility for the loss of any personal possessions.

Cancellations:

To request a cancellation you must provide us with written notice via email. Unless you have received acknowledgement from us that we have received your request, you cannot consider your request delivered. You may only terminate the contract in the circumstances set out below:

Course cancellations with more than three months from of the start of your course

You may request a change of course date up to three months before the start of the course and we will happily transfer you to another course date, subject to availability.

You may also request a refund up to three months before the start of the course you have booked. In both instances, rescheduling or refunding bookings will be subject to an administration charge of £25.

Course cancellations within three months of the start of your course

If you are unable to attend a course within 3 months of the start of the course, we regret that we will be unable to refund or reschedule the workshop.

Cancellations by us:

We are entitled to cancel any course at any time subject to the repayment of any deposit and fees received in respect of the course or the part of the course which has been cancelled.

In the unlikely event of cancellation of a course by ourselves, we undertake to offer a suitable transfer to an alternative date or course, or a full refund (within 14 days) of any course fees.

Refunds:

No refund will be made if you fail to attend all or any part of a course (and we are unable to reallocate your place).

All refunds are made to the source of the initial payment, ie. fees paid by a credit card can only be refunded to the same card.

Privacy policy:

We do not store credit card details nor do we share customer details with any 3rd parties.

VAT & Pricing:

All of our in person workshops which take place in the involve some student/teacher baking, ensuring that all delegates leave with a generous amount of freshly baked products specific to the workshop attended. Please note that the price of the ingredients is included in the cost of your workshop and is a non vatable charge.

VAT is charged only on the tuition aspect of the workshop. The cost price of the baked goods, lunch and equipment is £30 per person, per workshop. Both charges combined provide the overall retail price of the workshop as listed on our website.